RUERTU Support Center

It has below advantage compared with gas generator: more compact and lightweight zero emissions, eco-friendly no fumes, cost-efficient, less maintenance flexible recharge from AC/Car/Solar silent operation.

You can roughly calculate the charging time, you need to do some search or check the power of your device, it should not be exceed our maximum power limits.
Charge time(rough calculated) = our power station Wh* 0.85 / operating power of your device.
This is the theoretical value calculated: charge it without using it. Actual working time may varies on how you use the device, pls inquiry seller for details.

Under normal circumstances, the TOU mode efficiently utilizes solar energy to prevent waste. Here's how it works: When solar energy is available, the TOU mode intelligently allocates the portions of the battery capacity to be charged from solar and the grid ahead of time. If plenty of solar energy is expected for the day, the grid won't be used to charge the battery unless the actual solar generation falls short. However, in cases where there's excess solar energy and the battery is already fully charged, some of that solar energy may go unused if the solar output doesn't meet the load power requirement.

Unfortunately, I'm sorry you cannot do that. Under FAA regulations, you are not allowed to take any battery exceeding 100Wh onto a plane.

Sure. However, in order to better protect the cycle life of the battery, it is not recommended to charge and discharge the battery at the same time.

Indoor and outdoor use such as:
Home backup
Festivals/BBQ/Party
Medical devices like CPAP
Outdoor
adventure/travel/camping/tailgating/van life
Disaster relief like hurricane/flood/wild fire / earthquake power breakout
Event production/filmmaking/photography/drone…
With the portable power station in hand, there is no reason to be left in the dark if you suddenly lose power.

The power station can charge all kinds of devices such as CPAP, Laptop, Phone, tablet, led lamp, drone, car mini fridge, Gopro, SPEAKER, TV screen, Camera, etc.

Our power station can be recharged by AC adapter, solar charger and car charger. Some models can be charged by the Generator Recharge, dual AC charging or dual PV charging. Pls check with the seller before purchasing.

Not waterproof ( The waterproof level of power station is IP65. These IP levels are only resistant to light splashes and dust).

Try not to wait until the battery is completely empty before charging. You can prepare to charge when it is as low as 20%.
Generally, there are two situations where you can discharge and recharge:
1) When I first got a new phone
2) The charging function of the machine is faulty or the discharge speed is too fast.

Pls do not expose it to constant rain or snow.
Tips: The charging time are affected by many factors: such as the light intensity and the panel's angle put on the ground.

make sure it meets the below:
1)Open Circuit Voltage(OCV) is within our input voltage range.
2)the current and power not exceed our max. input current/power limits.
3) with the same power connector (MC4 or Anderson).

When connecting in series/parallel, you can only connect solar panels of the same brand and model, otherwise the board or machine will be burned out (because the open circuit voltage of solar panels is different, a higher one will burn out a lower one).

1)The amount/strongness of sunlight.
2) Best working temperature is +25°C. If the temperature is too high, the conversion rate will fall.
3) Conversion rate of solar panel itself (normally 60%-80%).
4) The angle you place the solar panel.
5) The length of the solar cable.

If multiple identical solar panels are used together, we generally recommend customers to increase the power by connecting them in series to increase the voltage. At this time, the total open circuit voltage of the solar panel must also be within the DC input voltage range.
Note: If the input voltage exceeds the maximum voltage that the machine can withstand, it will damage the machine. Input current and power exceeding the maximum value will only be wasted.

1) Sizing the right power output. Inverters will be rated by a wattage value, telling you how many watts it can run at one time. For example, imagine you had a 500 Watt Fridge and 800 Watt Air Conditioning. These two items would be 1300 Watts and would require an inverter with a higher wattage than 1300W. Renogy 2000W and 3000W inverter will meet your power needs.
2) Check your battery voltage. The DC voltage rating on the inverter will tell you what battery bank it is compatible with. For example, a 12V battery bank will require an inverter that is compatible with 12V DC input.
3) Size your installation spaces. What area or space will you set your inverter? Make sure the inverter will fit in the space you have in mind with enough room around it for proper ventilation and no fire hazards.
4) Remote operation is important. Convenient remote control so that you can operate the unit from afar.

1) Since the connection between the inverter and the power grid changes the impedance characteristics of the inverter, it is easy to cause the inverter to resonate itself, which mostly occurs when multiple inverters are connected in parallel.
2) After the inverter is installed, a dedicated person must review it, mark it and record it.
3) The connection between the inverter ventilation duct and the external air duct should be softly connected to prevent mechanical vibration from causing mechanical noise.
4) When the inverter has increased noise or smells, you should pay attention, check the internal fault of the inverter, find out the cause and deal with it as appropriate.
5) During installation and debugging, pay attention to the detection of inverter leakage, grounding, phase sequence, etc.
6) At least two people must be present at the same time when debugging the inverter, and pay attention to the safety protection of the operators.

Modified sine wave inverters are older technology and generally less expensive. They can be used for many standard appliances but may cause trouble with delicate electronics or audio equipment. Some equipment may work but run hotter than normal. Pure sine wave inverters are a bigger investment, but much more versatile.
1) Output voltage wave form is pure sine wave with very low harmonic distortion and clean power like utility-supplied electricity.
2) Inductive loads like microwave ovens and motors run faster, quieter and cooler.
3) Reduces audible and electrical noise in fans, fluorescent lights, audio amplifiers, TV, Game consoles, Fax, and answering machines.
4) Prevents crashes in computers, weird print out, and glitches and noise in monitors.

Yes.

There is no limit.

Please confirm that your Wi-Fi is 2.4 GHz. Chargers do not support 5 GHz connections currently.

If your RFID card is missing, please go to My Charger – Charge Card and unlink this card to avoid losing charging credits.

Maximum charging speed varies by vehicle. Please contact customer service via our email for more details.

Installation Mode is intended only for installation technicians and requires technical knowledge. Please consult an installation technician before making changes in Installation Mode.

Please try another payment method. If the payment continues to fail, please contact customer service via our email for more details.

Charging speed is directly related to your vehicle battery health and the facility charging power.

Once the battery SOC (State of Charge) is above 70-80%, the charger will automatically adjust the charging speed to protect the vehicle battery.

The TOU (Time-of-Use) mode is designed to help you save money on a fluctuating rate plan. It charges your battery when the electricity rate is low and discharges it when the rate is high.

Our energy storage can be installed both on-grid and off-grid depending on your needs.

You can recharge it via your rooftop solar panels or home grid.

Yes.

Yes.

No, the system must be installed by a licensed electrician. We have a network of authorized installers available to offer professional local installation services for your convenience.

Yes, they are rated IP65 that provides protection against water and dust.

Yes.

Yes, grounding the RB Power unit is necessary for safety reasons and proper functionality.

RUERTU guarantees that with proper use as outlined in the user manual, each battery pack of RB Energy and RB Power will achieve a minimum aggregate energy throughput of 2.68kWh during the warranty period.

You can contact us by official website or email us, We will response asap.

For partial product and bundle shipments, we may distribute them separately. Please wait patiently for a while. If you are concerned, you can also contact our customer service to inquire about the relevant logistics information.

Normally, you can expect the tracking update within 24-72 hours. For any unusual circumstances, please contact RUERTU Support Team for further assistance.

Our standard procedure is to ship orders within 3 business days of the customer's purchase. If you experience a longer waiting time, we kindly ask for your patience. Alternatively, you can directly contact our customer service for further assistance and inquiries.

Unfortunately no. Perhaps you can leave one coupon code for your future potential order.